INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What services do you offer?

We provide washing, drying, ironing, and folding services. We also offer dry cleaning, stain removal, and express service options.

How much does it cost?

Our prices depend on the type of service and the quantity of laundry.

 

How long does it take to complete a service?

Our standard turnaround time is 4 days, but we also offer express services for urgent needs, which can be ready within 36 hours.

Do you pick up and deliver laundry?

Yes, we offer free pickup and delivery services within the Littoral and Atlantic Departments. Just schedule a time that works for you!

 

What types of fabrics can you handle?

We handle all types of fabrics, including delicate materials like silk, wool, and cashmere. For specific items, feel free to ask about special care instructions.

 

What if I have stains on my clothes?

Our team is skilled at stain removal. Please point out any specific stains during drop-off or pickup, and we’ll do our best to remove them.

Is my laundry safe with you?

Absolutely! We take great care with every order. Your items are tagged and tracked to ensure they are returned to you in perfect condition.

What should I do if I lose or damage my receipt?

Don’t worry. We maintain a digital record of all orders. Just provide us with your name and phone number, and we’ll locate your order.

What happens if my clothes are lost or damaged?

We have a strict quality control process to prevent this. However, if it happens, we’ll work with you to resolve the issue promptly, including compensation if necessary.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS